I left a message requesting the service of two appliances. I received a prompt response and was able to make a convenient appointment without fuss. On the day, I was given good notice of a short, unavoidable delay to the appointment time. The work was carried out expeditiously (and most thoroughly from what I could see). Useful advice was given on the use of the appliances in question, and my questions answered. A most satisfactory service which I would be happy to use again.